Privacy Policy

Summary

• •We collect what we need to run a phone-number service, take payment, stop fraud and abuse, and meet telecoms and tax law.
• •We do not sell your personal information and we do not use your message content for advertising.
• •Outgoing messages are automatically screened for spam and fraud before sending.
• •You can access, correct, export or delete your data, subject to legal retention limits.

1. Information We Collect

Information you give us

• •Account: Email address, name (optional), password (hashed), sign-in provider identifier
• •Support & complaints: Messages, screenshots and call-backs when you contact us
• •Number settings: Display names, voicemail greetings, forwarding settings

Information created when you use the Service

• •Numbers: Numbers allocated to you, activation, renewal and release dates
• •Communications records: Sender and recipient numbers, date and time, duration, delivery status, cost
• •Message content: Content of SMS you send and receive, stored in your inbox across devices

Payment and transaction information

• •Transaction data: Amount, currency, date/time, items bought, receipt number
• •Payment method: Card brand, last 4 digits, expiry (full card numbers are handled only by our payment processor)
• •Device and technical: IP address, device model, operating system, app version, browser type

2. How We Use Your Information

We use your information for the following purposes:

• •Create and run your Account: Allocate numbers, send and deliver SMS and calls, show your history
• •Take payment: Issue receipts, apply correct tax, process refunds and disputes
• •Prevent fraud and abuse: Automatically screen messages, monitor patterns, and detect suspicious activity
• •Customer support: Respond to your inquiries and resolve complaints
• •Service messages: Send receipts, renewal reminders, security alerts
• •Comply with law: Respond to court orders and lawful requests from regulators

3. Who We Share Information With

We share only what each party needs to provide the service:

• •Telecoms carriers: To carry your SMS and calls and supply numbers
• •Payment processors: Stripe (card), NOWPayments and MixPay (crypto), Apple App Store (in-app)
• •Hosting and infrastructure providers: Server hosting, email, push notifications, crash reporting
• •Regulators and law enforcement: Where required by law or to protect safety

We do not sell personal information and we do not share it for cross-context behavioural advertising.

4. How Long We Keep Information

• •Account details: While open, then up to 12 months after closure
• •Message content: Until you delete it or close your account
• •Communications records: 24 months from the event
• •Transaction and tax records: 6 years after the end of financial year (UK tax law)
• •Technical logs: Up to 90 days unless linked to security investigations

5. Your Rights

Depending on where you live, you may have the right to:

• •Access a copy of your personal information
• •Correct inaccurate information
• •Delete your information (subject to legal retention limits)
• •Restrict or object to our use of your information
• •Data portability — receive information in a machine-readable format

6. Security

We use encryption in transit, encrypted storage for sensitive data, access controls and logging, and network protections. Staff access to message content and personal data is limited. If a breach is likely to put your rights at risk, we will notify you and the relevant regulator as the law requires.

7. Changes to This Policy

We will post updates here with a new effective date. If a change materially affects how we use your information, we will notify you by email before it takes effect.