Terms & Conditions

1. About These Terms

These Terms, together with our Privacy Policy, Price List, and any offer terms shown at the time of purchase, form the agreement between you and ZedSMS Ltd (company number 16143779) for use of the ZedSMS website, mobile apps, and web app.

You accept these Terms by creating an account, ticking the acceptance box, or making a purchase. We record the version you accepted, the date and time, and the IP address used.

2. Who Can Use ZedSMS

• •You must be at least 18 years old and legally able to enter into contracts.
• •You must provide accurate information when you register and keep it up to date.
• •You are responsible for everything done through your Account. Keep your password and login methods secure.
• •You may open more than one Account. Each Account is separate.

3. The Service

What ZedSMS provides

ZedSMS provides app-based virtual Numbers of different types, paid for with Credit. The Service needs a working internet connection and a compatible device.

Not a replacement phone line

The Service is a secondary number service. It is not a replacement for a mobile or landline service.

Delivery of SMS and calls

SMS and calls pass through third-party carriers. We will use reasonable care, but we cannot guarantee that every message or call will be delivered instantly or be received from every sender.

Third-party platforms

Many apps and websites choose not to accept virtual numbers. We do not promise that any Number will receive verification codes from or be accepted by any third party. This is not a failure of our Service and does not entitle you to a refund.

4. Numbers

Expiry and auto-renew

You can turn auto-renew on or off for each Number at any time in the app. Auto-renew ON: if your Credit balance covers the renewal fee, the Number renews automatically 7 days before expiry. Auto-renew OFF: the Number expires at the end of the paid period.

What happens when Numbers expire

If a Number is not renewed by its expiry date, it expires and stops working. Some expired Numbers can be restored:

• •United Kingdom: Within 7 days (additional restoration charge applies)
• •United States & Canada: Within 15 days (if not already taken by another customer)
• •Australia: No restoration period

Important: We cannot guarantee that any expired Number can be restored, and a Number expiring because it was not renewed is not a reason for a refund.

5. Acceptable Use

The Service is for personal communication. You must not use it to:

• •Do anything illegal, fraudulent, or deceptive (scams, phishing, impersonation, money laundering)
• •Send bulk, marketing, promotional, or automated (A2P) messages
• •Harass, threaten, abuse, stalk or intimidate anyone
• •Send sexual content involving minors, or obscene or hateful content
• •Resell or commercially exploit the Service without our written agreement

6. Credit, Prices and Payment

Prices and payment methods

Prices are shown in the app before you pay, including any VAT or sales tax. You can pay:

• •By card (processed by Stripe)
• •By cryptocurrency (NOWPayments or MixPay)
• •Through Apple App Store in-app purchase

Cryptocurrency payments

• ⚠A new payment address every time. Never reuse an old address.
• ⚠Check before you send. Verify the address, network, token, and amount.
• ⚠Crypto transactions are final. Payments sent to wrong addresses cannot be recovered or refunded.

7. Refund Policy

We will refund where:

• ✓You were charged twice for the same purchase
• ✓We failed to supply what you paid for and cannot fix it
• ✓We withdraw or change a Number due to our fault
• ✓Your country's consumer law gives you a refund right we cannot exclude

We will not refund where:

• ✗A third party refuses or blocks a Number
• ✗You changed your mind after the Credit was supplied
• ✗You bought the wrong Number or the wrong amount of Credit
• ✗You did not turn off auto-renew before a renewal was charged
• ✗Cryptocurrency was sent to the wrong address or network
• ✗Your Account was closed because you broke these Terms

8. Payment Disputes and Chargebacks

If you raise a dispute with your bank without contacting us first, we will suspend your Account while the dispute is open and may recover reasonable costs from your Credit if the dispute is decided in our favour.

9. Suspension and Termination

By you

You can close your Account at any time in the app or by emailing support@zedsms.com. Any Numbers are released. Unused Credit is not refundable on closure.

By us

We may suspend or close your Account immediately if we reasonably believe:

• •You have broken the Acceptable Use section or used the Service for fraud
• •A payment was unauthorised or fraudulent, or has been disputed
• •You gave false information when registering
• •A regulator or court requires us to

Appeals

If you think we suspended you in error, email complaints@zedsms.com. A person will review it.

10. Our Responsibility to You

We will provide the Service with reasonable care and skill. We are responsible for foreseeable loss caused by our breaking these Terms. We are not responsible for:

• •Third parties refusing or blocking Numbers or not sending codes
• •Failures of carriers, networks, or your device outside our control
• •Inability to contact emergency services
• •Loss caused by someone using your Account if you did not keep login secure
• •Events outside our reasonable control (network failures, cyber-attacks, natural events)

11. Complaints

Email complaints@zedsms.com with your Account email and details. We will acknowledge within 5 working days and aim to resolve within 20 working days.

If your complaint is not resolved within 8 weeks, you may refer it to an independent alternative dispute resolution scheme.